Reference

How sienslot Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit through DANA, OVO, or GoPay, and interact with our lobby — and how we keep that information secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data clarityYour rights to access and deleteDirect contact for data requests
sienslot How sienslot Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data handling practices are built around four areas: secure storage, controlled access, cookie transparency, and a clear process for account data requests. Each area has a named internal owner so privacy questions don't get lost in a generic queue.

Account Security and Encryption All account credentials and e-wallet identifiers — including DANA and OVO account numbers — are encrypted at rest. Login sessions use token-based authentication, and suspicious access triggers an automatic lock.
Cookie and Tracking Transparency We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through the settings menu in your account dashboard.
Data Retention and Deletion Inactive accounts have their marketing-related data cleared after a defined dormancy window. Transaction records linked to GoPay or other wallets follow the retention rules set by applicable financial regulations in your region.
Third-Party Data Sharing Limits We share only what is necessary with payment processors and identity verification providers. No personal data is passed to advertising networks without a separate, explicit consent step inside your account settings.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Reach us through live chat inside your account, by email via our official contact address, or through the in-app help centre on mobile. We aim to acknowledge privacy requests within a reasonable period and respond fully in line with the requirements that apply to your eligible region.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach our support team for privacy-related requests, account data queries, or wallet data questions.

Email Support

Send your data access or deletion request to our dedicated support email. Include your registered mobile number or e-wallet identifier so we can locate your account record.

In-App Help Centre

The help centre inside the sienslot mobile interface lists privacy request forms. Access it from the account menu — no need to switch to a browser or desktop.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders in Indonesia about how their data is stored, used, and managed on sienslot. If your question is not here, the live chat team can help you directly.

We collect your name, email, mobile number, and the e-wallet identifier you register — such as your DANA or OVO number. Device and session data is collected automatically when you log in.

Yes. Wallet identifiers and transaction records are encrypted and stored separately from your login credentials. Only the data needed to verify and complete a transaction is passed to the relevant payment processor.

You can submit a data access request through live chat or by emailing our support team with your registered mobile number. We will compile and return your data in line with applicable regional requirements.

Contact us via live chat or email and request account closure with full data deletion. Transaction records required by financial regulations may be retained for the minimum period those laws specify.

We do not sell your data. Limited data is shared with payment processors like GoPay solely to complete your transactions. Advertising networks only receive data if you have given explicit consent through account settings.

Session cookies keep your login active; analytics cookies help us improve the lobby. You can manage or disable non-essential cookies from the preferences section in your account dashboard at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.